Privacy Policy
Last Updated: March 15, 2025
At UnionDataConn, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our mobile app UX/UI design services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why it matters.
Information You Provide Directly
When you reach out to us or use our services, you might share:
- Contact details like your name, email address, phone number, and company information
- Project requirements, design preferences, and business objectives
- Communication history including emails, messages, and meeting notes
- Payment information and billing details for project transactions
- Feedback, reviews, and testimonials about our services
Information Collected Automatically
Our website and digital tools collect certain technical information:
- Device information including browser type, operating system, and screen resolution
- Usage data such as pages visited, time spent, and navigation patterns
- IP address and approximate geographic location
- Cookies and similar tracking technologies to improve your experience
Information From Third Parties
Sometimes we receive information about you from other sources, particularly when you engage with us through partner platforms or professional networks. This helps us better understand your needs and provide relevant services.
How We Use Your Information
We use the information we collect for specific, legitimate business purposes. We don't sell your data or use it in ways you wouldn't reasonably expect.
| Purpose | Description |
|---|---|
| Service Delivery | To provide mobile app UX/UI design services, communicate about projects, and deliver the results you expect |
| Customer Support | To respond to inquiries, resolve issues, and provide ongoing support throughout our working relationship |
| Business Operations | To process payments, maintain records, and manage our internal business processes efficiently |
| Service Improvement | To analyze usage patterns, gather feedback, and continuously improve our design services and processes |
| Marketing Communications | To send relevant updates, newsletters, and promotional content (only with your consent) |
| Legal Compliance | To meet our legal obligations under South Korean law and international regulations |
Legal Basis for Processing (South Korea Context)
Under South Korean Personal Information Protection Act (PIPA) and related regulations, we process your personal information based on these legal grounds:
- Consent: When you've given us clear permission to use your information for specific purposes
- Contract Performance: When processing is necessary to deliver services you've requested
- Legal Obligation: When we're required by Korean law to process certain information
- Legitimate Interests: When we have valid business reasons that don't override your privacy rights
Data Retention Periods
We keep your information only as long as necessary. Here's our general approach:
Active client data is retained throughout our business relationship and for three years after project completion. Financial records are kept for five years as required by Korean tax law. Marketing consent records are maintained until you opt out. Technical logs and analytics data are typically deleted after 12 months.
Information Sharing and Disclosure
We don't sell your personal information. Period. However, we do share information in these specific situations:
Service Providers
We work with trusted third-party companies who help us operate our business. This includes cloud hosting providers, payment processors, email service providers, and analytics tools. These partners only access the information they need to perform their specific functions and are contractually obligated to protect your data.
Business Transfers
If UnionDataConn is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information when required by Korean law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.
With Your Consent
We'll share your information with other parties when you've given us explicit permission to do so, such as featuring your project in our portfolio or sharing your testimonial.
International Data Transfers
While we're based in Seoul, South Korea, some of our service providers operate globally. When we transfer your information outside South Korea, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by Korean data protection authorities
- Adequacy decisions recognizing equivalent privacy protection in the recipient country
- Your explicit consent for specific transfers when required
- Data processing agreements with strict security and privacy requirements
Your Privacy Rights
Under Korean privacy law, you have substantial control over your personal information. Here's what you can do:
Access and Review
You can request a copy of the personal information we hold about you. We'll provide this in a commonly used electronic format within 10 business days.
Correction and Updates
If your information is inaccurate or incomplete, you can ask us to correct it. We'll update our records promptly after verifying the changes.
Deletion and Erasure
You can request deletion of your personal information, though we may need to retain certain data for legal or legitimate business purposes. We'll explain any limitations when you make your request.
Processing Restrictions
You can ask us to temporarily suspend processing of your information in certain situations, such as when you're contesting the accuracy of your data.
Data Portability
You can request your information in a structured, machine-readable format to transfer to another service provider.
Withdrawal of Consent
If we're processing your information based on consent, you can withdraw that consent anytime. This won't affect the lawfulness of processing before your withdrawal.
Marketing Opt-Out
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
How to Exercise Your Rights
To exercise any of these rights, send an email to contact@uniondataconn.com with your request. We'll respond within 10 business days and may need to verify your identity before processing certain requests. There's no fee for making these requests unless they're clearly unfounded or excessive.
Data Security Measures
We take security seriously and implement multiple layers of protection for your information:
- Encryption of data in transit using industry-standard TLS protocols
- Secure storage with encryption at rest for sensitive information
- Access controls limiting who can view your information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection and security best practices
- Secure backup systems with geographic redundancy
- Incident response procedures for rapid breach detection and mitigation
Despite these measures, no system is completely secure. If we discover a breach affecting your information, we'll notify you and relevant authorities within 72 hours as required by Korean law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Here's what you should know:
Essential Cookies
These are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies
We use these to understand how visitors interact with our website, helping us improve the user experience. This data is aggregated and anonymized.
Preference Cookies
These remember your choices and settings to provide a more personalized experience on return visits.
Managing Cookies
You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect website functionality.
Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 14 years old. If we discover we've inadvertently collected such information, we'll delete it immediately.
Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top shows when we most recently revised this policy.
We encourage you to review this policy periodically. Your continued use of our services after changes become effective means you accept the updated policy.
Third-Party Links
Our website may contain links to external sites we don't control. This privacy policy doesn't cover those sites. We encourage you to read the privacy policies of any third-party websites you visit.
Questions and Contact Information
If you have questions about this privacy policy or how we handle your information, we're here to help. You can also contact us to file a complaint or exercise your privacy rights.
If you're not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Korean Personal Information Protection Commission (PIPC) or other relevant supervisory authority.