Crafting intuitive mobile experiences
These aren't cherry-picked success stories or carefully edited highlights. They're honest accounts from companies we've worked with over the past three years, talking about what actually happened during their projects.
Some projects went smoothly. Others had challenges we worked through together. But every experience here is real, and every result reflects what's genuinely possible when design work is approached with care and attention.
Working with UnionDataConn completely changed how we approached our mobile app redesign. They didn't just hand us wireframes and call it done. Instead, they spent real time understanding our users' frustrations and what actually needed fixing.
Product Director, FinanceFlow
I'll be honest—I was skeptical at first. Our previous design partner delivered pretty mockups that looked great in presentations but fell apart in actual use. This team took a different approach. They tested everything with real users before finalizing anything.
CEO, MediTrack Solutions
The most valuable thing wasn't the final design files. It was watching how they thought through problems. They'd show us three different approaches to a navigation issue, explain the tradeoffs of each, then let us make informed decisions based on our business needs.
Operations Manager, LogiChain
We came to them with a mess—an app that had grown organically over five years with no consistent design language. They helped us create order without losing the features our users actually relied on. That balance was difficult to strike, but they managed it.
Technical Lead, RetailHub
A healthcare app had a 62% drop-off rate during patient registration. Users were abandoning the process halfway through, which meant lost appointments and frustrated staff having to handle phone registrations instead.
The company had already tried simplifying the form fields, but the issue persisted. They needed someone to figure out what was actually causing the problem rather than guessing at solutions.
We conducted usability testing with 15 actual patients. Turns out the form itself wasn't the main issue—it was that users couldn't see their progress or understand how much information was still required.
We redesigned the flow with clear progress indicators and broke the process into logical sections that matched how patients actually thought about their information. Drop-off rate went down to 18% within two months of implementation.
Cart abandonment decreased from 71% to 43% after we redesigned the checkout flow. The key change? We removed the mandatory account creation step and let users check out as guests.
Sometimes the best design solution is removing unnecessary friction rather than adding fancy features.
Daily active users increased by 34% after we redesigned the home screen to prioritize quick workout logging over detailed statistics.
User research showed people wanted to log their activity fast and move on with their day. The previous design made them wade through charts and graphs first.
Customer support calls about "how do I transfer money" dropped by 58% after we redesigned the transfer interface with clearer labeling and contextual help.
This saved the company roughly $120,000 annually in support costs while making customers happier.
Chief Technology Officer, StreamConnect
"We'd been struggling with our video streaming app for months. The functionality was solid, but users kept complaining that it felt clunky and hard to navigate. We knew something was wrong but couldn't pinpoint exactly what needed fixing."
UnionDataConn came in and spent the first two weeks just observing how people actually used our app. They didn't jump straight into redesigning everything. Instead, they identified specific pain points—like how our search functionality was buried three taps deep, or how the video player controls disappeared too quickly.
The redesign process took about four months, and they involved our development team every step of the way. They made sure every design decision was technically feasible before finalizing it. That collaboration saved us from the typical back-and-forth where designs get watered down during implementation. Our app rating went from 3.2 stars to 4.6 stars within three months of launch, and we've seen session duration increase by 41%.
Want to discuss how we might help with your mobile app design challenges? We're happy to have an honest conversation about what's realistic for your project.
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